The following checklist was developed by the U.S. Department of Labors One-Stop Disability Initiative to ensure that the facilities of One-Stop Centers are physically accessible and welcoming for people with disabilities, and comply with ADA requirements for physical accessibility.
Editors note: A few additional items have been added to the original USDOL version of this checklist
Part 1: Entrance Accessibility
People with disabilities should be able to arrive on the site, approach the building, and enter the building as freely as everyone else. At least one path of travel should be safe and accessible for everyone, including people with disabilities.
Path of Travel
- Is there a path of travel that does not require the use of stairs?
- Is the path of travel stable, firm, and slip-resistant?
- Is the path at least 36 inches wide?
- Can a person with a visual disability detect all objects protruding into the path with a cane?
Note: In order to be detected using a cane, an object must be within 27 inches of the ground. Objects hanging or mounted overhead must be higher than 80 inches to provide clear headroom. It is not necessary to remove objects that protrude less than 4 inches from the wall.
- Do curbs on the pathway have curb cuts at drives, parking, and drop-offs?
- Are the slopes of ramps no greater than 1:12?
Note: Slope is given as a ratio of the height to the length; 1:12 means that for every 12 inches along the base of the ramp, the height increases one inch. For a 1:12 maximum slope, at least one foot of ramp length is needed for each inch of height.
- Do all ramps longer than 6 feet have railings on both sides?
- Are railings sturdy, and between 34 and 38 inches high?
- Is the width between railings at least 36 inches?
- Are ramps non-slip?
- At the top and bottom of ramps and at switchbacks, is there a 5-foot-long level landing at every 30-foot horizontal length of ramp?
Parking and Drop-Off Areas
Are an adequate number of accessible parking spaces available (8 feet wide for car plus 5-foot striped access aisle)?
For guidance in determining the appropriate number to designate, the table below gives the ADAAG requirements for new construction and alterations. For lots with more than 100 spaces, contact ADAAG (see the Access Board listing at the end of this section):
Total spaces = 1 to 25
Required # of accessible spaces= 1
Total spaces = 25 to 50
Required # of accessible spaces= 2
Total spaces = 51 to 75
Required # of accessible spaces= 3
Total spaces = 76 to 100
Required # of accessible spaces= 4
Note: Check your state building code for parking requirements. State codes can be more stringent.
- Are 16-foot-wide spaces, with 98 inches of vertical clear ance, available for lift-equipped vans?
Note: At least one of every 8 accessible spaces must be van-accessible.
- Are the accessible spaces closest to the accessible entrance?
- Are accessible spaces marked with the International Symbol of Accessibility?
- Are there signs reading Van Accessible at van spaces?
- Is there an enforcement procedure to ensure that only those who need it use accessible parking?
- If there are stairs at the main entrance, is there a ramp, lift, or alternative accessible entrance?
- Do all inaccessible entrances have signs indicating the location of an accessible entrance?
- Can the alternate accessible entrance be used indepe ndently?
- Does the entrance door have at least a 32 inch clear opening (for a double door, at least one 32-inch leaf)?
- Is there at least 18 inches of clear wall space on the pull side of the door, next to the handle?
- Is the threshold level less than 1/4 inch, or beveled, up to 1/2 inch high?
- Are doormats 1/2 inch high or less, and secured to the floor at all edges?
- Is the door handle no higher than 48 inches and operable with a closed fist?
- Can doors be opened without too much force (maximum is 5 lb.)?
- If the door has a closer, does it take at least 3 seconds to close?
- Is the entire front desk or at least a section of the front desk at a height where customers in wheelchairs can see over the desk comfortably and have face-to-face conversation with staff?
- Is there sufficient lighting for egress pathways such as stairs, corridors, and exit routes?
- Does the accessible entrance provide direct access to the main floor, lobby, or elevator?
- Are all public spaces on an accessible path of travel?
- Is the accessible route to all public spaces at least 36 inches wide?
- Is there a 5-foot circle or a T-shaped space for a person using a wheelchair to reverse direction?
- Do doors in public spaces have at least a 32-inch clear opening?
- On the pull side of doors, next to the handle, is there at least 18 inches of clear wall space so that a person using a wheelchair can get near to open the door?
- Can doors be opened without too much force (5 lb. maximum)?
- Are door handles 48 inches high or less and operable with a closed fist?
- Are all threshold levels less than 1/4 inch, or beveled, up to 1/2 inch high?
- Are all aisles and pathways to all goods and services at least 36 inches wide?
- Is there a 5-foot circle or T-shaped space for turning a wheelchair completely?
- Is carpeting low-pile, tightly woven, and securely attached along edges?
- In routes through public areas, are all obstacles cane-detectable (located within 27 inches of the floor or protruding less than 4 inches from the wall), or are they higher than 80 inches?
- Do signs designating permanent rooms and spaces, such as rest room signs, exit signs, and room numbers, comply with the appropriate requirements for accessible signage?
- Are all controls that are available for use by the public (including electrical, mechanical, window, cabinet, game, and self-service controls) located at an accessible height?
- Are the controls operable with a closed fist?
- Are the aisles between chairs or tables at least 36 inches wide?
- Are the spaces for wheelchair seating distributed throughout?
- Are the tops of tables or counters between 28 and 34 inches high?
- Are knee spaces at accessible tables at least 27 inches high, 30 inches wide, and 19 inches deep?
- Are there ramps or elevators to all levels?
- On each level, if there are stairs between the entrance and/or elevator and essential public areas, is there an accessible alternate route?
- Do treads have a non-slip surface?
- Do stairs have continuous rails on both sides, with extensions beyond the top and bottom stairs?
- Are there both visible and verbal or audible door opening/closing and floor indicators?
- Are the call buttons in the hallway no higher than 42 inches?
- Do the controls outside and inside the cab have raised and Braille lettering?
- Is there a sign on the jamb at each floor identifying the floor in raised and Braille letters?
- Is the emergency intercom usable without voice communication?
- Are there Braille and raised-letter instructions for the communication system?
- Can the lift be used without assistance? If not, is a call button provided?
- Is there at least 30 by 48 inches of clear space for a person using a wheelchair to approach to reach the controls and use the lift?
- Are controls between 15 and 48 inches high (up to 54 inches if a side approach is possible)?
- If pay or public use phones are provided, is there clear floor space of at least 30 by 48 inches in front of at least one?
- Is the highest operable part of the phone no higher than 48 inches (up to 54 inches if a side approach is possible)?
- Does the phone protrude no more than 4 inches into the circulation space?
- Does the phone have push-button controls?
- Is the phone hearing aid compatible?
- Is there a phone adapted with high-grade amplification for use by customers with moderate to severe hearing loss, located in a quiet area, away from ambient noise?
- Is the phone with volume control identified with appropriate signage?
- Is one of the phones equipped with a telecommunications device for the deaf (TTY/TDD)?
- Is the TTY/TDD available for customers to call into the center as well as for customers to use for calling employers (if the One-Stop has phones that customers can use for calling employers)?
- Is the location of the TDD identified by accessible signage bearing the International TDD Symbol?
- Is there a hands-free speaker phone with large keypad available for use by individuals who have difficulty holding a receiver and/or dialing numbers?
- If rest rooms are available to the public, is at least one rest room (either one for each sex, or unisex) fully accessible?
- Are there signs at inaccessible rest rooms that give directions to accessible ones?
- Is there tactile signage identifying rest rooms?
- Is the doorway at least 32 inches clear?
- Are doors equipped with accessible handles (operable with a closed fist), 48 inches high or less?
- Can doors be opened easily (5 lb. maximum force)?
- Does the entry configuration provide adequate maneuvering space for a person using a wheelchair?
- Is there a 36-inch-wide path to all fixtures?
- Is the stall door operable with a closed fist, inside and out?
- Is there a wheelchair-accessible stall that has an area of at least 5 feet by 5 feet, clear of the door swing, OR is there a stall that is less accessible but that provides greater access than a typical stall (either 36 by 69 inches or 48 by 69 inches)?
- In the accessible stall, are there grab bars behind, and on the side wall nearest to, the toilet?
- Is the toilet seat 17 to 19 inches high?
- Does one lavatory have a 30-inch-wide by 48-inch-deep clear space in front?
- Is the lavatory rim no higher than 34 inches?
- Is there at least 29 inches from the floor to the bottom of the lavatory apron (excluding pipes)?
- Can the faucet be operated with one closed fist?
- Are soap and other dispensers and hand dryers 48 inches high or less and usable with one closed fist?
- Is the mirror mounted with the bottom edge of the reflecting surface 40 inches high or lower?
- Is all signage 60 inches above the ground?
- Are signs on doors on the same side as the door knob?
- Is signage well lit, using uniform lighting (e.g., not spotlights), with illumination coming from behind or beside the text or sign?
- Is signage in clear contrasting colors (e.g., black and white)?
- Is signage in Braille?
- Is there at least one fountain with clear floor space of at least 30 by 48 inches in front?
- Is there one fountain with its spout no higher than 36 inches from the ground, and another with a standard height spout (or a single hi-lo fountain)?
- Are controls mounted on the front (or on the side near the front edge), and operable with one closed fist?
- Does the fountain protrude no more than 4 inches into the circulation space?
Note: Do not use a service entrance as the accessible entrance unless there is no other option.
Note: A person using a wheelchair needs this space to get close enough to open the door.
Note: The closed fist test for handles and controls is as follows: Try opening the door or operating the control using only one hand, held in a fist. If you can do it, so can a person who has limited use of his or her hands.
Note: You can use a fish scale to measure the force required to open a door. Attach the hook of the scale to the doorknob or handle. Pull on the ring end of the scale until the door opens, and read off the amount of force required. If you do not have a fish scale, you will need to judge subjectively whether the door is easy enough to open.
Part 2: Access to Goods and Services:
Ideally, the layout of the building should allow people with disabilities to obtain goods or services without special assistance. Where it is not possible to provide full accessibility, assistance or alternative services should be available upon request.
Rooms and Spaces
Note: Mount signs on the wall, on the latch side of the door.
Note: Reach ranges The maximum height for a side reach is 54 inches; for a forward reach, 48 inches. The minimum reachable height is 15 inches.
Seats, Tables, and Counters
Note: one tone = up, two tones = down.
Part 3: Telephones
There are a variety of considerations in ensuring that the phone system is accessible to people with disabilities, including phones available for use by customers.
Part 4: Usability of Rest Rooms
When rest rooms are open to the public, they should be accessible to people with disabilities. Closing a rest room that is currently open to the public is not an allowable option.
Getting to the Rest Rooms
Note: Mount signs on the wall, on the latch side of the door. Avoid using ambiguous symbols in place of text to identify rest rooms.
Note: A person using a wheelchair needs 36 inches of clear width for forward movement, and a 5-foot diameter clear space, or a T-shaped space, to make turns. A minimum distance of 48 inches, clear of the door swing, is needed between the two doors of an entry vestibule.
Note: A maximum of 19 inches of the required depth may be under the lavatory.
Part 5: Signage
Signage should be designed so that it is useful for people with disabilities.
Part 6: Additional Access
When amenities, such as public drinking fountains, are provided to the general public, they should be accessible to people with disabilities.
Institute for Community Inclusion