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Case Studies on the Implementation of WIA: Lessons from the Field

12/09/2002

The implementation of the Workforce Investment Act (WIA) entails major organizational change for employment, training, and disability agencies. The initiative emphasizes coordination, collaboration, and communication among organizations for better service delivery. At this time, states are developing systems that will enable them to address the needs of all customers, including those with disabilities, who are seeking employment. This series of briefs offers practical solutions for state and local entities as they implement the Workforce Investment Act.

The topics covered are accessibility, merging the cultures of partner agencies, co-locating staff, leadership, and including people with disabilities in the workforce planning process. The source of much of the information is state case studies conducted in Maine, Minnesota, and Kentucky as part of the Center on State Systems and Employment. Additional information is derived from other Institute for Community Inclusion work on increasing access for individuals with disabilities within the workforce system.

Briefs in the series:

• Accessibility
• Merging cultures
• Co-location
• Involving customers with disabilities
• Leadership

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This document was developed by the National Center on Workforce and Disability (NCWD), based at Institute for Community Inclusion at the University of Massachusetts Boston. Some of the material used was funded through the U.S. Department of Labor's Office of Disability Employment Policy (grant number E-9-4-1-0071). The opinions expressed herein do not necessarily reflect the position or policy of the U.S. Department of Labor, nor does mention of tradenames, commercial products, or organizations imply endorsement by the U.S. Department of Labor.

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