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One-Stop Centers: Service Accessibility Checklist

Discussions about accessibility frequently emphasize facilities and equipment - the physical factors that make a One-Stop usable. The U.S. Department of Labor has issued several checklists that the One-Stop system can use to assess their compliance with legal requirements for structures and devices. Accessibility of services is less concrete and readily visible but equally important. Service accessibility means that, for example, staff can use TTY machines or request interpreters; that information for customers with disabilities is available in a variety of formats and presented in a clear, understandable fashion; that emergency procedures take account of customers with disabilities; and that in general, customers with disabilities are able to equally benefit from the services of the One-Stop system as all other customers.

Under the law, it is not sufficient that the One-Stop system simply respond to requests for assistance and accommodations from people with disabilities. When local One-Stop systems design services, they are required to proactively anticipate the needs of people with various physical, mental, and sensory disabilities. This checklist provides guidelines for service accessibility as well as a summary of the most important equipment that customers need to access One-Stop resources.

Through the use of this checklist, local One-Stop systems and One-Stop Centers can help ensure they

For information on Nondiscrimination and Equal Opportunity, see Section 2.

Staff Knowledge

Disclosure of Disability

Accommodation Requests

Registration and Orientation

Service Delivery

General Communication Requirements

Work Stations and Equipment


Evacuation Procedures

Marketing Materials and Outreach

Access to Transportation

Notice on Equal Opportunity and Nondiscrimination

Equal Opportunity and Nondiscrimination Regulations

Record Keeping Requirements

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