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Purchase or download Access for All: A Resource Manual for Meeting the Needs of One-Stop Customers with Disabilities (2001)

Access for All:
A Resource Manual for Meeting the Needs of One-Stop Customers with Disabilities (2001)

Access for All manualThis comprehensive manual is designed to assist workforce development systems in meeting the needs of customers with disabilities. The entire document and its parts are available as Adobe Acrobat (pdf) * and Microsoft Word files. Some articles are also available in the Index at Formatted copies in a three-ring binder with tabs and index for easy reference can be ordered from ICI/NCWD for $30.00, which includes shipping and handling.

To order a manual, contact NCWD at 1-888-886-9898 (voice/TTY) or

Download the entire manual as a pdf file (1.4MB)
Download the entire manual as a Word file (1.1MB)

Table of Contents and Introduction (pdf 42K)
Table of Contents and Introduction (MS Word 35K)

Section 1: Meeting the Needs of People with Disabilities in the One-Stop System (pdf 250K)
Section 1 (MS Word 221K)

A review of issues to consider in providing services to people with disabilities within a One-Stop system. Topics include basic guidelines for working with customers with disabilities, confidentiality and disclosure in service delivery, strategies for individuals using the One-Stop system, and the role of public Vocational Rehabilitation.

Section 2: One-Stop Systems--Complying with Legal Requirements (pdf 83K)
Section 2 (MS Word 77K)

While there are a variety of practical issues that workforce development systems must consider in working with customers with disabilities, there are also legal issues. This section provides a summary of the legal requirements under the Nondiscrimination and Equal Opportunity Provisions of the Workforce Investment Act and other federal regulations.

Section 3: Ensuring Accessibility at a One-Stop System (pdf 125K)
Section 3 (MS Word 139K)

To properly serve customers with disabilities, One-Stop facilities and services need to be fully accessible. This section includes two comprehensive checklists to help ensure both physical and service accessibility. It also contains information on creating electronically accessible workstations and kiosks that meet the needs of people with a variety of disabilities.

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Section 4: Disability Overview (pdf 56K)
Section 4 (MS Word 49K)

This section provides a basic overview of what the term "disability" means, guidelines on language and etiquette, and a discussion of "Myths and Facts" about people with disabilities.

Section 5: Disability Fact Sheets (pdf 123K)
Section 5 (MS Word 108K)

This section contains factsheets on a range of disabilities to help workforce development professionals understand the implications of different conditions. There are also three simple screening tools to identify customers with previously undiagnosed disabilities in order to obtain the necessary support and assistance so the individuals can fully benefit from the workforce development system.

Section 6: Job Accommodation Information (pdf 112K)
Section 6 (MS Word 91K)

Many people with disabilities require some type of accommodation in order to succeed in employment. Workforce development professionals can play a significant role in this process. The section has guidelines for counseling customers on accommodation issues, funding sources for accommodations, and examples of "high-tech" and "low-tech" accommodations.

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Section 7: Job Placement for People with Disabilities (pdf 206K)
Section 7 (MS Word 242K)

Workforce development systems play a number of roles in assisting people with disabilities to find employment, from helping customers to use One-Stop resources to more intensive one-on-one counseling. This section provides guidelines, tools, and resources for the job placement process. Issues discussed include placement planning, career exploration, disclosing a disability during the job search, interviewing tips, and the role of staff in the placement process.

Section 8: Americans with Disabilities Act (ADA) & Employment (pdf 109K)
Section 8 (MS Word 97K)

Under the Americans with Disabilities Act (ADA), people with disabilities have specific rights regarding employment, which cover both the job search process and their role as an employee. This section contains information regarding the employment provisions of the ADA, including guidelines for both employers and individuals.

Section 9: Social Security Disability Benefits: The Impact of Employment (pdf 88K)
Section 9 (MS Word 73K)

A major concern of many people with disabilities who are seeking employment is the impact of work on their Social Security disability benefits and medical coverage. This section provides workforce development staff a basic understanding of benefit issues and where people with disabilities can get additional assistance with benefit management.

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Section 10: Transition and Youth Services (pdf 58K)
Section 10 (MS Word 49K)

Workforce development systems can play a significant role in assisting young people with disabilities to successfully make the transition from school to adult life. This section explains what exactly "transition" is and gives ideas for how One-Stops can participate in this process.

Section 11: Disability Services: Structure and Funding (pdf 67K)
Section 11 (MS Word 56K)

This section provides guidance on the wide variety of public and private agencies, funding mechanisms, and service delivery designs that serve people with disabilities. This information can help local One-Stop systems connect with resources and develop formal and informal relationships with the disability service system. Included is information on the Ticket to Work program from the Social Security Administration.

Section 12: Developing Transportation Options for People with Disabilities (pdf 34K)
Section 12 (MS Word 32K)

Transportation is often identified as one of the most significant barriers to employment for people with disabilities. This section provides a variety of ideas and resources for addressing transportation needs.

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Section 13: Disability Definitions and Acronyms (pdf 36K)
Section 13 (MS Word 35K)

A review of terminology related to services and employment for people with disabilities.

Section 14: Disability Related Resources (pdf 115K)
Section 14 (MS Word 114K)

An extensive listing of resources on disability issues, arranged topically. Includes contact information and web links.

Index (pdf 52K)

A comprehensive index that provides manual page references for various topics. Please note: the index is provided to assist in researching a topic, but is not electronically linked to specific pages or sections. The index pertains to the paper and pdf versions, not the MS Word files.

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* Download the free Acrobat Reader from Adobe to view PDF documents online. is a tool that allows people who are blind or with visual impairments to read documents in Adobe PDF format. The tool converts PDF documents into simple HTML or ASCII text, which can then be read by a number of common screen reading programs that synthesize the HTML as audible speech.