Home : Disability basics : Facts & figures :
JAN: Opening Doors to Job Accommodation
WHAT IS JAN?
The Job Accommodation Network (JAN), a service of the USDOL Office
of Disability and Employment Policy, is a free on-line and telephone
resource for anyone who has questions about job accommodations, or
about the employment sections of the Americans with Disabilities Act
WHO SHOULD USE JAN?
Employers, persons with disabilities, service providers,
rehabilitation counselors, or anybody involved in helping a person with
a disability obtain or retain a job.
HOW DOES JAN WORK?
There are two ways to obtain information on accommodations from JAN.
- Using JANs Searchable Online Accommodation Resource (SOAR), an
on-line database which allows you to search for various accommodation
- Calling JANs toll-free information line, where trained consultants
respond to questions, discuss specific job accommodations, and suggest
additional resources to assist you.
All calls to JAN are kept confidential. If you are calling about
accommodating an individual on the job, the more you tell the
consultant about the required tasks and the functional limitations and
abilities of the individual, the better the consultant will be able to
help. When you call, the following steps occur:
- The receptionist listens to each question and
transfers the caller to the JAN consultant who is most knowledgeable
in that particular area.
- The consultant asks questions to obtain the information
needed in order to develop the best solution(s).
- The consultant searches a database of previous
accommodations and provides as many potential accommodation options as
possible. These may include:
The consultant provides methods of implementing and
maintaining the accommodation(s) and recommends processes for
reviewing the effectiveness of the accommodation(s).
JAN staff will prepare and send materials in the format
requested. Information can be sent electronically, faxed or mailed
using the U.S. Postal Service.
- different approaches to job tasks
- proposed policy changes,
- commercially available products,
- different ways to use existing products,
- resources for device modification/fabrication.
As follow-up, the caller may be asked to complete a questionnaire
regarding the recommended accommodation(s) and their usefulness. This
feedback helps JAN improve services and assist future callers with
JAN staff has cumulatively over 100 years of experience and has
delivered information on over 100,000 job accommodations since
HOW DO I REACH JAN?
Accommodation Information (Voice / TTY): (800) 526-7234
ADA Information (Voice / TTY): (800) 232-9675
Fax: (304) 293-5407
Web site: http://janweb.icdi.wvu.edu
Job Accommodation Network (JAN)
West Virginia University
P.O. Box 6080
Morgantown, West Virginia 26506-6080
Adapted from material produced by the Presidents Committee on
Employment of People with Disabilities - July 1998. Used with