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One-Stop System Staff - Contacting Employers
Sometimes One-Stop system staff may contact employers on behalf of job
seekers. If so, then One-Stop staff should discuss with the job seeker
what they will say to potential employers about the job seeker. Three
points are key:
- The One-Stop staff should contact employer's on the job seeker's
behalf, only with the job seeker's permission
- The job seeker should be absolutely comfortable with what the
One-Stop is going to say on his/her behalf
- Information concerning the job seeker's disability should be
discussed with potential employers only with the job seeker's
Here are some guidelines One-Stop staff should consider when
representing job seekers with disabilities to employers:
- Emphasize skills, personality & interests: As with any job
seeker, the goal is to highlight the "selling points" and talk about
the person's skills, interests, and positive attributes.
- Use functional language that promotes solutions: Use terms that
employers use such as job applicant, job description, workforce, etc.
Avoid human service or disability-related jargon.
- Don't volunteer negative information: Employers don't need help
in finding negatives.
- Orient to individual employer: As with any job seeker, the
information provided about the applicant should respond to identified
needs of the employer.
- Agreed upon by job seeker: The job seeker needs to be involved,
informed, and in agreement with the activity. Job development efforts
must be based on the job seeker's needs, interests, and desires.
- Contrast the past with present: Explain how any past problems or
issues have been addressed. Focus on current activities that
- Respect/confidentiality: When One-Stop staff assist in the job
search, they are modeling behavior for the employer. Always be
respectful in discussions with and about the job seeker, and as noted
above, always respect confidentiality.
- Confidence & commitment: The employer will judge the candidate
partly by how well he/she feels the One-Stop staff believes in and
respects the job seeker. One-Stop staff set the tone with confidence
- Honesty: Honesty is important in developing long-term employer
relationships. Nobody can make guarantees. The most able employee has
had a job that did not work out. Don't make promises, but if you do,
see them through.
- Follow-up: Follow-up with employers is crucial, as that is good