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/* row 0 */ new Array('Workforce development systems use various methods to make themselves known to the general public, specific subgroups, and the employer/business community. This is achieved through consultation with community groups, general and targeted marketing, and presentations to the public. Such efforts increase participation in planning and/or service provision, shape internal and external perceptions, and increase usage of services.',
                  'All customers who utilize the system are informed about the array of services available and how they can access those services. One-Stops use various means to introduce their services and the processes involved in engaging customers with the system.',
                  'The One-Stop and its partners adopt a number of methods and services to assist business and career seeker customers in determining competencies and goals. These methods may be used throughout career development, exploration and planning, and formal assessment and screening processes.',
                  'One-Stop partners and other agencies cooperate to provide a seamless experience for business and career seeker customers by sharing the planning and responsibility for employment services and by collaboratively funding support needs to achieve a customer\'s employment objective. Service coordination includes both operational collaboration and joint staff planning.',
                  'A wide array of employment supports is available to all One-Stop customers. Service delivery includes: facilitating eligibility and general treatment, strategies for funding services, adequacy of employment provider networks, core services, and intensive/training services.',
                  'The One-Stop, its partners, and the local employer community have established a relationship. Services for businesses are guided by the same principles of excellence as those provided to career seekers.  In being responsive to employer demands, the business services team and partner business service efforts use a variety of approaches to ensure a good fit for both the employer and the career seeker. Employers are encouraged to routinely use One-Stops to post job orders, conduct competitive interviews, and find training for potential applicants.'),
/* row 1 */ new Array('Formal and informal strategic planning efforts, including those mandated by local, state and federal entities, are viewed as opportunities to solve workforce challenges. Systems recruit diverse groups to engage in broad planning processes and ensure that strategic planning priorities and actions are aligned with identified needs.', 
                  'Economic development, business associations, and community leaders are actively recruited in state and local strategic planning meetings.WIBs and One-Stops publish draft plans so concerned citizens and representatives of diverse populations (e.g., people with disabilities, English as a second language learners) can provide feedback.', 
                  'The intake process for business is clearly identified and outlined as an element of the strategic plan.Local strategic plans reflect the priority for One-Stops to be consistently welcoming and accessible to all.', 
                  'State and local strategic plans include a means of evaluating the community\'s prevailing needs and demographics (e.g., for large numbers of non-English speakers) to allow the One-Stop to design its assessment process appropriately. State and local strategic plans indicate clear requirements for the sequence and location of the assessment process.', 
                  'Seamlessness between systems is emphasized in state and local plans, and underwritten with the need for common forms, processes, and case management. Strategic planning efforts include resource mapping to establish an inventory of the scope of services available within a community. Various partners are recruited for participation in joint strategic planning and the development of common goals and outcomes.', 
                  'Planning guidelines are established to support LWIBs in developing annual operational goals that include strategies regarding how they can meet the needs of special populations and job seekers with barriers to employment. Local challenges and needs are aligned and compared with regional, state, and national data, and reflected in service delivery options and programs.', 
                  'State strategic plans indicate collaboration with the local level for effective use of labor market data/trends towards the development of targeted training that meets the needs of "hot" industries. State and local strategic plans define how business services are managed and paid for and how the One-Stop partnership will coordinate outreach and service delivery.'),
            new Array('The One-Stop Career Center strives to be the hub of its community\'s collaborative workforce development services. Expansion of partnerships is an ongoing activity. Community organizations and leaders with complementary agendas are recruited for collaboration, alignment of resources and the creation of innovative opportunities.',
                  'Opportunities are created for representatives of diverse populations (e.g., people with disabilities, English as a second language learners) to inform the system of their communities\' needs. Businesses and job seeker advocacy groups assist in designing the One-Stop\'s marketing plan, and advise how best to reach the widest range of both business and job seeker customers.', 
                  'All One-Stop partners are involved in planning to streamline the intake process for job seekers and businesses (e.g., through the development of a common intake form for all new customers). Business associations have been oriented to the One-Stop system\'s services available to their members.',
                  'Partners contribute to the array of assessment approaches utilized to capture the skills and abilities of customers with barriers to employment, while businesses assist in determining the skills essential to the job market. High-growth, high-wage industries in the area have been identified and their skill requirements assessed. Needs of businesses are assessed via surveys and outreach efforts.', 
                  'When appropriate, the planning group working with an individual includes a range of partners for the purpose of identifying potential funding options. These partners may include Vocational Rehabilitation, Mental Health, Mental Retardation/Developmental Disabilities, TANF, Social Security, and/or Medicaid.', 
                  'Memoranda of Understanding and agreements with partners articulate specific expectations, including how the needs of diverse customers will be met. Payment mechanisms are developed through the planning processes that reward providers that serve persons with significant barriers to employment.', 
                  'Partners identify and agree upon the specific services they provide to businesses, which is then presented as a unified business services package, rather than marketing to employers through individual partner efforts. Businesses and consumer groups are involved in the design and implementation of business services to ensure that the key needs of businesses are being met while the broadest possible range of job seekers is being served.'),
            new Array('Management and staff continually strive to improve the overall organizational capacity of the workforce development system to serve the diverse community. Staff is supported in professional development activities to improve service for customers with complex needs. Training options include both skill development and knowledge regarding how to work with community agencies to meet the employment needs of their career seeker and business customers. ',
                  'Workforce development program staff recruit qualified speakers of diverse groups to present to entities in the community on workforce development job seeker and employer services.', 
                  'Staff have adopted strategies and products for communicating with people with diverse cultural backgrounds, disabilities, or limited English proficiency, and are available to assist them throughout the registration and orientation process.', 
                  'One-Stop staff are competent in the use of a variety of capacity-based assessment tools and strategies for the identification of individuals\' strengths, interests, and skills. Staff work with businesses in specific industries to develop expertise regarding that industry\'s skill and growth needs. Resource mapping is conducted to create a comprehensive picture of assessment resources available throughout the system.', 
                  'Staff are familiar with other workforce and economic development efforts in their community, so their efforts are consistent with and supportive of these efforts. The organization has a professional development plan in place for each staff member and for the organization as a whole.', 
                  'The knowledge, skills, and abilities that service practitioners need to provide effective services play an important part in the hiring, training, and promotion of staff. Staff members have been trained on the range of service delivery options available to individuals with multiple barriers to employment and how to assist individuals in determining their best employment options.', 
                  'Mechanisms are in place (e.g., off-site visits, industry meetings) for staff to gain an awareness of industry needs. Workforce development staff members assist employers with developing access solutions and accommodations in their workplaces.'),
            new Array('The One-Stop strategic planning group includes partners with a focus on creating an integrated workforce system. The One-Stop addresses administrative structures, system organization, operations, policies, evaluation mechanisms, and procedures (e.g., site selection, the development and implementation of strategic planning initiatives) that build the capacity to serve all customers.',
                  'On-site space and off-site presentations (such as job fairs or outreach to faith-based organizations) are held in locations and delivered in ways that are accessible to and usable by all prospective customers. This includes people with disabilities, youth, and those who do not drive. Outreach to businesses occurs in setting where employers typically gather, such as Chambers of Commerce or industry sector meetings.',
                  'Internal mechanism(s) have been established for staff to identify individuals who may be eligible for or need services beyond the core offerings. Registration and orientation take place in inviting and friendly settings.',
                  'Mechanisms ensure that staff respond to the employment needs of customers for whom traditional "work ready" and/or standardized assessment practices are not effective. Alternative solutions are explored for identifying contributions that would lead to a good employment fit. Mechanisms are in place to protect privacy regarding assessment results, and consent is obtained before sharing results among partners.',
                  'Workforce development system funds are used flexibly for job site supports in addition to services provided by other partners. For instance, a community provider provides job development services, while on-the-job support services are paid for through WIA training dollars.',
                  'Certifications and licensing are created and based on professional knowledge, skills, and abilities standards. Customer satisfaction and other feedback are elicited in a variety of ways (e.g., verbal, written, electronic, via telephone) to allow all customers the opportunity to provide input.',
                  'Workforce development services are designed with ease of use for businesses in mind. For example, a comprehensive menu of services for businesses is developed and includes economic development, staffing, and training services, as well as HR services for small businesses. The organization uses a variety of data sources for determining business service activities.'),
           new Array('Staff recruit satisfied customers of diverse backgrounds and ages to reach out to their respective groups to promote the services available through the workforce development system. When providing general information about workforce development services, staff include information about specialized programs, services, activities, and supports to all customers.',
                  'General orientation sessions are relevant, available, and accessible to all populations. A guided tour of the facility is offered as part of the standard orientation to services, highlighting available modifications, specialized services, accommodations, and supports. Orientation to business services is available to employers via online information, brochures, and presentations to businesses.',
                  'Reasonable modifications and accommodations are made during the assessment process as needed. Staff use a variety of tools and opportunities, such as a customer sitting in on a class of interest being offered by a training provider, to identify information about accommodations, learning styles, and/or technology needs. Business services have a standard process of assessing business\' needs that allow them to be more responsive to these customers.',
                  'Workforce staff members maintain a list of local resources designed to assist individuals with barriers to employment, and make that information available to both staff and customers. Both youth and adults are involved in the process of mapping these resources.',
                  'All programs, services, and activities are accessible to and usable by as many individuals as possible, including those with multiple barriers to employment. Private space for self-directed services is available for customers who may benefit from quiet, less- stimulating environments to do so.',
                  'Employers receive coordinated support in response to their needs. For example, business service staff members may be assigned to specific business or industries so that they can be more responsive to employers and develop greater expertise in negotiating and networking in their sector. Staff members provide employers information and support regarding internships, apprenticeships, and job shadowing opportunities.'));
var rowName = new Array('','State and Local Strategic Planning', 'Partnerships', 'Capacity Building', 'Administration / Management / Evaluation','Implementation');
var colName = new Array('','Marketing and Recruitment', 'Orientation', 'Assessment', 'Service Coordination', 'Service Delivery', 'Business Services');
                  
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